Frequently Asked Questions

Does it cost anything to get an assessment or quote?

No, you will not be charged. We provide free consultations, site assessments and no-obligation quotes.

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Am I under any obligation to purchase after you have provided a quote?

Absolutely not. There is no obligation to purchase any of our products after you receive your written quote and we will never pressure you into purchasing a product you are not interested in or one that is not suitable for your needs.

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Why should I choose P. R. King & Sons?

P. R. King & Sons is a family-owned Australian business committed to making mobility and independence a reality for all Australians.

Established in 1922, we have close to 100 years of experience in the manufacturing and lift engineering industry and are experts are what we do. Our team is spread across the country, and we have offices in NSW, VIC, WA, and QLD. This means we are able to provide commercial and residential lifts and access solutions nationwide.

We partner with some of the world’s leading lift manufacturers, including Stannah, Terry, Garaventa, and Raloe, to ensure our customers get only the best.

Unlike some of our competitors, we offer a complete range of domestic lifts, commercial lifts, stairlifts, platform wheelchair lifts, and lift maintenance & repair services. We pride ourselves on being able to offer customers with superior products that are safe, stylish, and built to last, and support this by delivering excellent customer service.

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Do you provide a warranty on your products?

Yes, all products come with a warranty. Depending on the product you purchase, your product will include either a 12 or 24-month warranty.

If you purchase a new Stannah stairlift and have it serviced by us at least once per year, we’ll extend the warranty to 5 years from the date of installation.

For more information, please contact us.

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Do you have service agreements available?

Yes, we do offer service agreements. Please refer to our servicing page for details or contact us to find out more.

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My lift has broken down but I’m not on a service agreement. Will you still provide service assistance?

Yes, of course. Your safety is our priority and a technician will always respond to a breakdown, even if you are not on a service agreement.

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Do you service all types of lifts or just the ones you sell?

We are only able to carry out services and repairs on lifts that are from our range. This is to ensure your safety and to ensure the integrity of the lift is maintained. Our lift technicians specialise in the maintenance of our lift products and only have access to parts for these products. If you require lift servicing on a lift not from our range and are unsure where to find a suitable technician, you can contact our team and we will do all we can to assist.

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Do I need to register my lift?

Yes, all lifts in Australia must be registered by the lift owner. To find out more, contact us

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Do I need to have my lift serviced?

In accordance with Work Health and Safety regulations, all items of plant need to be serviced in accordance with the manufacturer’s recommended service intervals.

P. R. King & Sons will advise at the time of providing a quotation as to recommended service intervals and costing.

To find out more about our servicing agreements, contact our team today.

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Are you a registered NDIS provider?

Yes, we’re proud to say that we’re a registered provider National Disability Insurance Scheme (NDIS).

As we are an official NDIS provider to qualifying participants, we are approved for the following items under the NDIS:

  • Personal mobility equipment
  • Home modifications
  • Assistance products involving care and/or safety

You can find out more information on the NDIS here.

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Do I need to change my lift phone with the NBN?

 

It is requirement of the Australian standard that all lifts carrying passengers must have communication that is permanently available. As the National Broadband Network (nbn™) rolls out across Australia, existing copper landline networks used for fixed line phone and internet services are being replaced. This means lift phone services utilising existing landline networks will no longer work once the network is disconnected.

The NBN cannot guarantee communication from a lift phone in the case of a power failure.

If the emergency phone in your home or building’s lift is currently operating over a fixed landline service, you will need to migrate your lift phone services to the nbn™ or an alternative service before the fixed line disconnection date set for your area.

To discuss lift phone service migration options, please call 1300 775 464 and a member of our team can assist.

 

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